FAQ
If you forget your password, that's OK! Just click on the "Forgot Password?" link on the Sign In page and follow the instructions. An email containing further instructions will then be sent to your registered email. Please check your 'Spam' folder or 'Junk email' folder to make sure that our email has not been filtered out.
Click on 'I'm a new customer. Enter delivery address' located on the right side of your screen. Enter your delivery address, contact details and agree to our terms and conditions. Your account is now ready.
We try to deliver as fast as possible to meet your needs. Please refer to the "Track Order" system on this website as it will give you an approximate time of delivery.
Your stored delivery addresses can be modified by clicking "Change / Add Address" but you can add up to 5 delivery addresses in total. If you need to add more, just delete an existing address.
We're sorry but this feature is not available for now. Please register a new email account to start ordering now.
For security reasons, McDonald's cannot access your email account.
Register a new account with an email address (different from your previous one) to start ordering.
Click on 'START NEW ORDER button' on the right side of the main page banner.
Click on 'Order in Advance' on the right side of the main page banner under 'START A NEW ORDER'. Choose items from the menu and click the 'Check out' button when you're done. If you haven't logged in, you need to sign in before selecting menu items.
A surcharge applies for every order made through McDelivery. There will be a surcharge of 2,000LBP for orders made through mcdelivery.mcdonalds.com.lb and on orders made through call center (1297).
Except for some items that cannot be delivered, most of our menu is available. You can check our McDelivery™ menu by clicking on the "Browse Menu" tab on this page.
No, once the order is confirmed on McDelivery™ website, it cannot be cancelled. But you can call the McDelivery™ Call center at 1297; we will try our best to accommodate your request, however, once the order has been dispatched from the restaurant, it cannot be modified or cancelled under any circumstance.
You have the option to pay by cash to the delivery gentleman at your doorstep or through credit card online.
Click on 'Track my Order' from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your payment was received).
Once you've signed in to the site with your username and password, select "My Account" from the top menu. You can change your account information there.
McDelivery is available 7 days a week from 11:00am to 12:00 am.
No maximum limit to any total for the order on McDelivery. If the order is 75,000 LBP and above, our McDelivery team will contact you to validate the order.
Click on 'Track my order' from the top menu and enter your order number (you can find your order number in the confirmation email sent to you after your order was confirmed). And if you're still unsure about your order, you can always call McDelivery™ at 1297 to check on your order.
Once you've signed in to the site with your username and password, select "My Account" from the top menu. You can change your account information there.
Please call McDelivery™ 1297 to assist you and place your order through call center.
In a rare situation of such nature, please call McDelivery™ 1297 and inform our customer service personnel. We will then arrange for the items to be delivered to you.
We do not offer discount cards or membership card benefits. McDonald's always strives to offer our customers the best value for money.
How does McDelivery™ Work?
